Roadtrips Terms & Conditions
Upon payment of the deposit, the buyers and travelers agree to be bound by the following terms and conditions. Additional terms and an accelerated payment schedule may apply for guests of our Summer Games, Winter Games and World Cup programs. Please refer to the specific product brochure for each of these events for additional terms and conditions.
Roadtrips and sponsoring representative(s) (collectively “Roadtrips”) are acting solely as agents. Roadtrips is responsible for making the arrangements for accommodations, services and event tickets that constitute the travel package, except to the extent that those accommodations, services or event tickets cannot be supplied or become no longer available for reasons beyond Roadtrips’ control.
Roadtrips shall not be liable, for any personal injury, property damage, inconvenience, loss of time, or any other loss or damage, direct or indirect, arising out of any act, omission or negligence of any direct air carrier, motor coach company, hotel or any other person rendering any service or providing any accommodation or event in conjunction with the travel package. Roadtrips shall not be liable, for any injury, loss or damage, direct or indirect, sustained as a result of theft, accident, mechanical breakdown, government action, weather, act of God, failure to make timely payments, or any other reason beyond Roadtrips’ control.
Cancellations and Refunds
Roadtrips requires written notification of cancellation from the traveler. Cancellation notifications received before final payment is due are subject to a cancellation fee equal to the deposit payments. Cancellations received after final payment is due are subject to a cancellation fee equal to 100% of package amount. All travel documents, if issued, must be returned to Roadtrips prior to any refund being issued. Refunds shall not be given for unused travel services or any portion thereof. If cancellation by one or more travelers alters the room requirements of the remaining travelers, travelers still traveling may be required to pay a revised rate. Unless otherwise stated in the purchase order, group bookings are 100% non cancelable and non refundable.
We regret that we cannot make exceptions for personal emergencies. We recommend that you consider purchasing tour cancellation insurance. Exceptions to this policy cannot be made for any reason, including weather, acts of God, terrorism, civil unrest, personal or medical emergencies.
Changes to Booking
Any changes to traveler’s booking requested more than 60 days prior to event date are subject to a $100 administration fee per change made. Any changes within 60 days of the event are subject to full cancellation charges. Re-sale of all Roadtrips packages is strictly prohibited without the express written consent of Roadtrips. Permitted re-sales are subject to a 15% transfer and changes fee based on the original purchase price of the package.
Documentation and Personal Identification
It is the responsibility of each individual traveler to obtain the documentation required for their trip such as passports, visas, birth certificates and photo identification. Travelers entering the United States and Canada are required to show a passport for entry. Those denied at any border will not be entitled to any refund.
Canadian Goods & Services Tax and Harmonized Sales Tax
Travel packages occurring solely in the following Canadian provinces/territories are subject to 5% Canadian Goods and Services Tax: Manitoba, Alberta, British Columbia, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon. Travel packages occurring in the following Canadian provinces/territories are subject to Harmonized Sales Tax at the following rates: Ontario 13%, Prince Edward Island 15%, New Brunswick 15%, Newfoundland and Labrador 15%, and Nova Scotia 15%. Non-residents of Canada may be able to submit a visitor tax refund form to receive a portion of their tax back on their sports travel package.
Traveler agrees to be responsible for all incidental charges incurred in excess of those covered by the package. Incidental charges can include food, beverages, telephone use, internet use, parking fees, and other hotel charges. All hotels require a credit card or deposit for incidental charges at time of check-in. Hotels expect departing guests to vacate rooms by approximately 12 noon and arriving guests to check-in later than approximately 3pm to allow for cleaning and maid service. Host hotels do their best to minimize inconvenience and store luggage if you arrive early or need to depart late. Roadtrips reserves the right to substitute confirmed hotels with comparable accommodations at either their own or the hotel’s discretion. Accommodations are subject to availability. Names of travelers staying in the Hotel must be provided to Roadtrips 30 days prior to travel. Late names, or name changes, that occur inside 30 days of travel will be charged a $50.00/room fee. Late names, or name changes, that occur inside 14 days of travel will be charged a $75.00/room fee.
Unless stated otherwise, Roadtrips is not and does not hold itself out to be the official ticket box office for the events in any travel package. Upon payment of the deposit, traveler acknowledges that Roadtrips often pays a premium to obtain tickets to sold out events and that Roadtrips accesses tickets from a variety of sources that may or may not include the official ticket sales channel and secondary ticket market sources. Traveler hereby gives permission to Roadtrips to use its best judgment and experience and all available ticket sources to provide the tickets included in the travel package. In the event that Roadtrips is not able to provide tickets ordered, or a reasonably comparable alternative, Roadtrips will reimburse the traveler an amount equal to the amount paid by the traveler for the tickets purchased but not delivered. This reimbursement will constitute the full and final extent of Roadtrips obligation to the traveler in respect to the non-delivery and any loss or damage, direct or indirect, arising there from.
Credit Card Payments
Traveler’s authorization to use his credit card number for deposit and/or final payments indicates his complete compliance with our booking terms and conditions, whether or not traveler has actually signed the appropriate draft. Verbal authorization of traveler’s credit card confirms traveler’s reservation. Visa, MasterCard, American Express, Discover, checks and Electronic Funds Transfer are all acceptable forms of payments. All payments made by check should be made payable to Roadtrips. Some credit card companies may impose a “Foreign Transaction Fee” even though your transaction is denominated in U.S. dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card–issuing bank. Roadtrips does not control these bank-imposed fees nor does Roadtrips derive any benefit from them, monetary or otherwise; we are therefore unable to accept responsibility for the fees.
Please refer to the event specific payment schedules at www.roadtrips.com and/or in Roadtrips marketing documents. The initial deposit payment can be made by wire transfer, bank check, or credit card. All subsequent payments of $10,000 or more must be made by wire transfer, bank check, or personal check. All Credit Card payments greater than $10,000.00, with the exception of the initial deposit, are subject to a service fee of 2.65%. Late payments are subject to a late payment fee of 2.5% of the total outstanding balance of the invoice. This fee is automatically assessed at the point where a payment is past due. Payments that are more than 14 days in arrears are subject to immediate cancellation of the entire invoice with no refund.
Airline Reservations and Changes
Roadtrips has no affiliation with any airline. Any airline reservations done on a traveler’s behalf by Roadtrips are subject to the applicable airline rules and regulations, changes and cancellation policies. Traveler is advised to contact their airline 12 hours before departure and again 4 to 6 hours to re-confirm departure time.
Roadtrips is not affiliated with any sports team, league, association or organization, unless otherwise stated.
These terms and conditions shall be governed by the law of the Province of Manitoba and of Canada where applicable. Any disputes regarding these terms and conditions shall be resolved exclusively in the courts of the Province of Manitoba, Canada.
I have read, fully understand and agree to be bound contractually with Roadtrips by these terms and conditions.