We’re dedicated to providing high-touch service and that includes keeping our guests well informed so they know exactly what to expect from our luxury sports travel experiences. We’ve listed answers to our most frequently asked questions below. If you can’t find what you’re looking for, we’re always happy to answer questions over the phone at 1-800-465-1765.
Why should I book with Roadtrips?
Roadtrips has been delivering customized luxury sports travel experiences to discerning travelers since 1992. Our years of experience allow us to provide our guests with premium viewing options, top luxury hotels, VIP parties, and bespoke amenities.
We also have a team of pre-travel concierges and professional on-site hosts available to our guests to assist with booking additional tours, making restaurant recommendations and reservations, and who can also provide insider tips about our destinations or events. It’s the goal of our entire team to provide a seamless experience for our guests.
What events do you offer?
We specialize in the most sought-after and exclusive sporting events around the world. Our most popular events include major international events like the World Cup and the Summer and Winter Games, as well as domestic events like the Super Bowl, Kentucky Derby, and The Masters. You can view a complete list of events on our Major Sporting Events Calendar.
What if I can’t find the event I am interested in on your website?
We offer custom packages for groups to virtually any sporting event. If you are interested in an event that you don’t see on our website, contact one of our Sports Travel Specialists at 1-800-465-1765 for more information.
Can I extend my sports travel experience to spend more time in the host destination?
Yes, all of our sports travel experiences are customizable to your preferences. We’ll work with you to design a travel package that works for your preferred dates, including pre- and post-night extensions and tours.
How do I book?
To book your luxury sports travel experience, you can reach one of our Sports Travel Specialists by phone at 1-800-465-1765 or submit a Custom Trip Quote request online. In addition, you can email us at email@example.com.
How early should I book?
Generally speaking, the earlier you book, the better selection you will have in terms of accommodations, tickets (where applicable), and amenities. Demand for major sporting events is high and events do sell out. It’s not uncommon for us to receive bookings years in advance of a major event like the Summer Games or the World Cup.
Can I make a booking over the phone?
Absolutely. Our Sports Travel Specialists are available to take your booking Monday through Friday, between 8:30am and 5:00pm CST. Roadtrips’ toll-free number is 1-800-465-1765.
What information do I need to provide when booking my package?
When you’re ready to book your custom sports travel experience, we’ll need the following:
- The legal names and birth dates of all travelers
- Your mobile number
- Your email address
- Your preferred shipping address
- The form of payment you wish to use for the deposit and the billing address
How do I pay?
For your convenience, Roadtrips accepts a number of different forms of payment:
- Credit Card (Visa, MasterCard, American Express, Discover)
- Wire transfer
- Electronic funds transfer
- Bank check
- Personal check
Where can I note some special requests?
As part of our custom travel experiences, we are happy to accommodate your special requests whenever possible. During the booking process, please advise your Sports Travel Specialist of any special requests you have. If something comes up later that you would like to add to your itinerary, your personal concierge is at your service to take care of any additional requests.
When will I receive my travel documents?
Approximately a month prior to your departure, your dedicated personal concierge will be in touch to confirm your delivery address and to advise when you can expect your travel documents to arrive. Typically, you can expect to receive these 2-3 weeks prior to departure.
Are your Sports Travel Experiences guided?
To allow for maximum flexibility, our sports travel experiences are not fully guided. Instead, each guest is assigned a pre-travel personal concierge to assist with travel planning, recommendations, and requests. In addition, we have a team of on-site event hosts and destination specialists at all of our major events to answer questions, provide suggestions, and arrange tours and activities.
Can I make changes to my booking?
In most cases, we are able to change the traveler names on a booking up to 30 days prior to travel to allow guests to transfer their package to friends or family. Changes to package inclusions (including event tickets when applicable) are not permitted after the deposit has been received and the sports travel package has been confirmed.
Do you work with Travel Advisors?
Yes, we love working with travel advisors! Travel advisors can find information about our resources here and also register their agency.
Do you offer packages for businesses, for incentive travel and corporate hospitality?
Roadrips has over 28 years of experience designing and delivering top level luxury sports travel experiences for incentives, contests, and corporate hospitality. You can find more information here or in our Corporate Group Experiences Brochure.
What’s Your Cancellation Policy?
Roadtrips’ sports travel packages are non-refundable, with the cancellation fee equal to the deposit amount paid. Once final payment has been received, the travel package is 100% non-refundable. Written notice of cancellation from the traveler is required. We recommend purchasing travel insurance to protect your investment. You can view our complete terms and conditions here.
Are you a licensed and bonded tour operator?
Roadtrips is part of the International Air Transport Association (IATA). We are also an official supplier of the American Express Travel Network, Signature Travel Network, the Ensemble travel Group, and the Travel Leaders Network. When you travel with Roadtrips, you can be sure that you’ll be fully taken care of by one of the leaders in the industry.
Is it safe to book with Roadtrips?
Roadtrips has a long history of creating and delivering custom sports travel experiences to the world’s most sought-after events. Since 1992, we have been designing bucket list itineraries for our guests. But you don’t have to take our word for it, take a look at what our guests have to say about us here.