The Company

Since 1992, Roadtrips has been known for its outstanding service and dedication to great customer experiences that have truly made it a world leader in providing “The Ultimate in Sports Travel” for individual travelers, travel agent partners, and the incentive and promotion industries. Roadtrips hosts thousands of guests every year to the most exclusive sporting events in the world and provides service for some of North America’s largest companies including many Fortune 500 firms.

The Opportunity

The successful applicant will work directly with the Marketing Manager, Event Planning Team and the At-Your-Service Desk Team at our office in Winnipeg, Manitoba. The selected candidate will be responsible to provide superior inbound customer service to our clients interesting in travelling to the World Cup in Russia. Response will primarily be made via email to clients from all over the World looking for technical assistance for our online booking engine, package inquiries, sales inquiries, and post sale service inquiries.

This is a 9-month full-time contract, term position from November 2017 through July 2018. Expect that the role may transition to a Russia-based position for the duration of the World Cup event, for approximately 30-60 days.

Responsibilities will include:

• Answer web-based inquiries, emails and calls in timely, courteous and professional manner
• Writing standard script answers for email inquiries
• Customer service and interaction
• Database management
• Assisting with on-site and administration/operational requirements as required
• Working on-site with Marketing Team, Event Team, guests and Roadtrips hosting staff
• Creating solutions to pressing issues quickly and effectively

Ideal candidate:

• Excellent customer service skills and interpersonal skills
• Strong writing and communication skills
• Highly organized and extremely detail oriented
• Highly reliable and trustworthy
• Hardworking
• Flexible
• Able to work independently
• Strong writing and communication skills
• Ability to remain poised under pressure
• Previous experience in customer service and hospitality/tourism
• Previous experience in making and managing reservations for clients
• Previous experience working with a Mac computer
• Passion for travel
• Positive work ethic and team working/collaborative skills
• Fluency in another language is an asset

Roadtrips’ standard Winnipeg office hours are 8:30am-5pm CST. Overtime may be necessary during the busy period in the lead up to the event. Working hours in Russia throughout the event are as required.

Roadtrips is an equal opportunity employer that offers competitive pay, a fun and exciting work environment and the chance to travel to major sporting events. This job is a contract, term position. Compensation will be $2,500-$3,500 per month (based on experience) plus a bonus of $3,500 upon completion of contract and success of the project.

Please send letter and resume to Natalie Casper at

700-191 Lombard Ave.
Winnipeg, MB
R3B 0X1
Ph: (204) 947-5690
Fax: (204) 957-1241

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