At-Your-Service Desk™

Before Your Trip, During Your Trip, After Your Trip

OPERATOR-ON-THE-PHONE

Overview

At Roadtrips, our job is to plan your amazing sports travel experience from start to finish, saving you the hassle of making arrangements yourself. From small details like tee times and restaurant reservations; to travel accommodations like train tickets and car rentals, the At-Your-Service Desk™ is designed to accommodate your travel requests.

Before Your Trip

Once you’ve booked your travel package with Roadtrips, you’ll receive an introductory email from one of our At-Your-Service Desk™ representatives. They will be your personal concierge from the very beginning of your trip, to the very end. Contact them anytime about the following travel arrangements and other custom additions:

  • Airfare rates
  • Car rentals
  • Rail transportation
  • Public transportation info (i.e. subway maps)
  • Limousine services
  • Dining reservations
  • Tee times
  • Tickets to extra events
  • Guided tours to local attractions
  • Plus much more!

When all of the details have been finalised, a package will be sent to you 30 days before your departure. This package will contain important items like hotel vouchers and information, tickets to games and/or events, information about your destination, luggage tags, and an itinerary (for events only).

A week before you depart on your Roadtrips tour, your concierge will send you a 7-day Pre-Trip email, containing final information about your destination. Details about the city you’re visiting, the weather forecast during your stay and information about your hotel, are all included so you are fully prepared upon your arrival.

During Your Trip

Your concierge and/or on-site host will be in touch with your hotel to ensure all is well. If you’ve discovered other activities that you would like to partake in – like a show you need tickets for – just inform your hotel concierge and they will take care of the rest.

After Your Trip

Once you’re back home from your Roadtrips experience, your personal concierge will contact you to discuss how you enjoyed your trip. Provide whatever feedback you feel is appropriate – we want to make certain that we did our best to make your experience a memorable one.

Roadtrips Hosts

With many of Roadtrips’ tours, an experienced host will accompany the group throughout the trip. These on-site hosts will greet you at your hotel or airport, accompany you during transportation to and from your planned events, and ensure that your needs are always met. They also provide the same services as your personal concierge; so if you want to plan extra activities or require additional transportation, they are there to arrange your requests personally.

To start planning your trip of a lifetime:

  1. Contact one of our sports travel specialists now at 1-800-465-1765 (Monday to Friday, 8:30 a.m. to 5:00 p.m. CST).
  2. Complete the Customize This Package form to receive a custom quote and further information.